Back in February when I thought I was literally flushing money down the toilet I made a few changes in order to save water, but the water bill kept coming in very high and also saying that nobody lived here and that those 0 inhabitants were using more than 300 litres of water a day (!!!).
So I spoke to my next door neighbour about his water bill and it turned out they were paying half the amount I was – and they have a baby! So I finally went down to the Emasesa office to ask what the heck was going on and they told me that I had to “empadronar” (not sure what this is in English, basically you register how many people are living in your house at a government office) and bring that certificate to the office in order to change the rate. Because apparently the rate you pay is less when more people live in your house.
And so I did all this and the next water bill, which arrived yesterday, was a little more than half the amount of the previous one.
Great, you say? Well, yes. But, why didn’t Emasesa tell me about the empadronamiento certificate when I first went to their office in February to change the name on the water bill – a “service” for which they charged a whopping 78.50€? I mean, wtf. They obviously saw that my place was listed as having no inhabitants and knew about the crazy rate I’d be paying. And if I hadn’t spoken to my neighbour I’d never have known that my water bill was off because every other place I’ve lived in Spain had the water included in the rent.
In other news, my old friends at Movistar are now suing me because I didn’t pay their final – INCORRECT – bills in which they charged me for service when I didn’t have any and, after several phone calls from me (I’ll never get that time back), wouldn’t send me corrected ones. Bastards.
And now I am off to enjoy a birthday lunch with Pilar and forget all this crap for awhile.
the quiet one said:
Happy birthday! Enjoy the lunch 🙂
It’s Pilar’s birthday, but I’m sure I’ll enjoy the lunch – thanks!
the quiet one said:
Well, happy birthday to Pilar then 🙂
So do you get a refund for all the water bills you’ve overpaid?
And yes, enjoy the kunch!
Good luck sorting these people out.
When I was first on-line, back when nearly everything was dial-up, the phone company kept charging me out-of-area rates for my time connected to the Internet when it was quite clear my provider was in the same area code. I had to call three months in a row, and the phone company rep would weasel around and try to claim that the calls could have been “routed” through a non-local exchange after I dialed but that they would waive the charges as a “courtesy.” Never would anyone admit “we fucked up.” Everyone has to admit a mistakenow and then, why can’t the people who provide basic services?
And yes, they water company should give you credit for the overpayment and let you enjoy a payment vacation.
I am glad to hear that at least the water mystery has been solved but it is still ouch. The incompetence is amazing and I love the flat-out denial of any responsibility. In France, when the bureaucrats lose a paper, they say that the paper has wandered off by itself (reflexive verb with the paper as the subject).