Tag Archives: movistar

*?”@#! movistar

17 Thursday Feb 2011

Posted by in home, internet, work, wtf?

≈ 20 Comments

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I’m going crazy with this.

On the morning of January 25th, the day after signing the contract on my new apartment, I called Movistar to arrange a transfer of service, including landline, internet and television (Imagenio). I know I did this because I have proof – the reference number they gave me (11193S). Since then it’s been a bloody nightmare and I’ve lost not only valuable work time but also HOURS of my life calling and calling these people to get them to keep their word. Which was… that at most the transfer would take two weeks because it included the television service. We are now going on week four and, while they did finally come a week ago today to install the internet, I am still without any television service. And I am furious at the way I’ve been treated.

So I got on Twitter and the people handling the Movistar tweets there have assured me that my order has been prioritised – the order I was told this morning didn’t exist (!!!) – and that my service should be installed today. Well, it’s going on 3.00pm and I still haven’t heard from anybody.

Meanwhile, my ISP has weirdly blocked one website. I cannot access it from either computer at home, either using the router or my iPhone as a modem. But everyone else can access it, and I had no problem when I tried the computers at the gym the other day. So clearly an ISP problem. But after more than half an hour on the phone today talking to this and that technician I was put on hold yet again… and then my call was disconnected!! And nobody has called me back.

I am borderline hysterical thinking about this. The screw up with the transfer of my phone line, internet and tv service is compounded by the shitty way I am being treated every time I call them. And now for two weeks I haven’t been able to access a website that I am supposed to be working on. There is a glimmer of hope that the twitter connection is going to come through, but time is already running out on today…

reconnected!

11 Friday Feb 2011

Posted by in change, home, internet, work

≈ 6 Comments

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After almost two weeks without internet at home I finally got reconnected today. What a relief. I really needed that high-speed internet connection. Instead I’ve been using my iPhone as a modem, which has been better than nothing, but there was really no reason I couldn’t have had my connection sooner.

They say it takes two weeks to transfer my “package” which includes the television. Why? And well, if I’d known two weeks before moving that I was going to be moving then of course I’d have set the transfer up sooner. But as you know, we only had about five days between signing the new rental contract and moving. I called Movistar immediately to tell them about the situation, and that as I worked from home it was imperative that I get my connection transferred as quickly as possible. This was on a Tuesday and we were moving on Sunday. They said they would put a rush on the order and it should be there at the beginning of the following week. Nobody came. And then my telephone nightmare began. I called them over and over asking when this “rush job” was going to take place and at one point even had a guy tell me they were coming that day, just to get me off the line. When I called later that afternoon I was told that nobody had said that to me. Aaarrgh. Another time I called I was told that there was no such thing as a “rush order” and that all petitions were done mechanically.

Anyhow, this afternoon the technician showed up – and he was the same guy who set up my system at the old place! And he remembered me, asking about the cats and how they took the move. Such a lovely guy. He got my line and modem set up in no time and then I asked him about setting up the television…  and it turns out that they set the line up first and then I have to re-contract the television service. WTF?? So why did I have to wait two weeks because of the f-ing television service??? Well, of course it wasn’t this guy’s fault and he was all sympathy. And so I just got off the phone – yet again! – with bloody Movistar and they said I should have the tv set up on Monday. I then told them I wanted a discount on my next bill and it better not be more than half the usual charge since I missed half a month’s service. We shall see…