Tag Archives: movistar

adiós netflix

27 Friday May 2016

Posted by in cats, gadgets, home, internet, television

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movistar

I was so excited when I first got Netflix, thinking it was going to open up a whole world of digital viewing possibilities. But the selection – at least in Spain – is so dire that I gave it up after my six-month free trial was over (this week). And so now I’ve gone back to Movistar, which I ran screaming from over five years ago after I moved house and they royally screwed me over. But hey, times change. And Movistar seems to have a good deal going on, especially since they merged with Canal+. So I’ll try it out and see how it goes. I already like the interface better, much more intuitive. Also got Yomvi set up so I can watch my channels on the iPad when I’m away. Yeah, I know. But it’s fun news for me. Still have the same cord-chewing issues going on though…

pippin II

24 Thursday Mar 2011

Posted by in gadgets, geekiness, home, work

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At long last the day has arrived … picked up my new iPhone4 today from Vodafone and am syncing him on iTunes now. So far so good.

Yeah, I guess I could have – should have? – waited for the iPhone5. But my old iPhone3G has really been acting up lately and I got a good offer on this one, both on price and monthly contract fee, so what the heck. And who knows when the iPhone5 will actually be released – and then when it will make its way to Sevilla?? With the (bad) luck I’ve been having trying to find an iPhone4 in town it just made sense to go with the phone that was actually there in the store.

Thus ends the whole Movistar nightmare, as I also switched my internet and landline connection over to Vodafone, and my tv service is now by Digital+ satellite. So I now have a faster internet connection and the same television channels as before, but for about 25 euros less a month. I also expect to save about 20 euros a month on the iPhone monthly rate. So it turns out that I’m actually quite lucky that Movistar screwed up so badly as I am much better off now with this new set up.

My new Vodafone router also came with a wall mount, which I just thought was the coolest thing ever – why don’t they all? So I was able to mount it on the wall next to the phone and electrical plugins – love how much tidier it is. And of course now I don’t have my tv service sucking the bandwidth out of my router and, if anything goes wrong with the internet connection, I can not only still watch tv, but the Vodafone system comes with a mini-modem that I can use free-of-charge during down-time emergencies, or else as an external modem (for a fee) when I am travelling.

Okay, iTunes syncing is done! Time to go play with my new Pippin.

more stupid movistar crap

02 Wednesday Mar 2011

Posted by in home, internet, work, wtf?

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So remember how I moved house and was told – hey no problem – that my internet and tv service would be transferred in less than two weeks? Yeah right. It took almost four weeks, and even after that the “technico” had to come back a couple of times to sort out the television service.

Meanwhile, I have been on the market to upgrade my lovely iPhone to the latest model… which I almost got to do last Christmas except Movistar fucked that one up, as their “offer” closed before there was any stock available in their stores. And so I was happy to find that in my friendly neighbourhood Vodafone shop they took down my name on a waiting list and called me just a few days later to say they had an iPhone4 for me, all I needed to do was stop by and sign the papers to transfer my custom over to Vodafone.

And now comes the icky part…
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*?”@#! movistar

17 Thursday Feb 2011

Posted by in home, internet, work, wtf?

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I’m going crazy with this.

On the morning of January 25th, the day after signing the contract on my new apartment, I called Movistar to arrange a transfer of service, including landline, internet and television (Imagenio). I know I did this because I have proof – the reference number they gave me (11193S). Since then it’s been a bloody nightmare and I’ve lost not only valuable work time but also HOURS of my life calling and calling these people to get them to keep their word. Which was… that at most the transfer would take two weeks because it included the television service. We are now going on week four and, while they did finally come a week ago today to install the internet, I am still without any television service. And I am furious at the way I’ve been treated.

So I got on Twitter and the people handling the Movistar tweets there have assured me that my order has been prioritised – the order I was told this morning didn’t exist (!!!) – and that my service should be installed today. Well, it’s going on 3.00pm and I still haven’t heard from anybody.

Meanwhile, my ISP has weirdly blocked one website. I cannot access it from either computer at home, either using the router or my iPhone as a modem. But everyone else can access it, and I had no problem when I tried the computers at the gym the other day. So clearly an ISP problem. But after more than half an hour on the phone today talking to this and that technician I was put on hold yet again… and then my call was disconnected!! And nobody has called me back.

I am borderline hysterical thinking about this. The screw up with the transfer of my phone line, internet and tv service is compounded by the shitty way I am being treated every time I call them. And now for two weeks I haven’t been able to access a website that I am supposed to be working on. There is a glimmer of hope that the twitter connection is going to come through, but time is already running out on today…

reconnected!

11 Friday Feb 2011

Posted by in change, home, internet, work

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After almost two weeks without internet at home I finally got reconnected today. What a relief. I really needed that high-speed internet connection. Instead I’ve been using my iPhone as a modem, which has been better than nothing, but there was really no reason I couldn’t have had my connection sooner.

They say it takes two weeks to transfer my “package” which includes the television. Why? And well, if I’d known two weeks before moving that I was going to be moving then of course I’d have set the transfer up sooner. But as you know, we only had about five days between signing the new rental contract and moving. I called Movistar immediately to tell them about the situation, and that as I worked from home it was imperative that I get my connection transferred as quickly as possible. This was on a Tuesday and we were moving on Sunday. They said they would put a rush on the order and it should be there at the beginning of the following week. Nobody came. And then my telephone nightmare began. I called them over and over asking when this “rush job” was going to take place and at one point even had a guy tell me they were coming that day, just to get me off the line. When I called later that afternoon I was told that nobody had said that to me. Aaarrgh. Another time I called I was told that there was no such thing as a “rush order” and that all petitions were done mechanically.

Anyhow, this afternoon the technician showed up – and he was the same guy who set up my system at the old place! And he remembered me, asking about the cats and how they took the move. Such a lovely guy. He got my line and modem set up in no time and then I asked him about setting up the television…  and it turns out that they set the line up first and then I have to re-contract the television service. WTF?? So why did I have to wait two weeks because of the f-ing television service??? Well, of course it wasn’t this guy’s fault and he was all sympathy. And so I just got off the phone – yet again! – with bloody Movistar and they said I should have the tv set up on Monday. I then told them I wanted a discount on my next bill and it better not be more than half the usual charge since I missed half a month’s service. We shall see…