A couple of weeks ago my hepa purifier started acting wonky. At first it was just stopping randomly, and would go again if I pressed the start button, but this also set off the other buttons blinking away. Eventually it just stopped. So I checked here on my handy every day blog (most boring blog in the world!) and saw I’d bought it in July 2023 and it was still on warranty.

I found a Levoit service email online and wrote to them, not expecting much after all the hassle I got trying to replace the air fryer (which they never did). But to my surprise I got a reply the next day asking me to take a video of it “not working” when I pressed the start button, a copy of the invoice and a photo of the product ID number. I dutifully sent that off straight away and the next day got another email saying they had approved the replacement but they required a photo of the supply cord cut in half, to ensure it wouldn’t be used in the future. Um, okay.

Anyhow, a new hepa should be on its way soon, though apparently the guarantee on this one will only last until the end date of the original. Better than nothing!