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Tag Archives: tapas bars

on service

13 Tuesday Feb 2024

Posted by azahar in sevilla, tapas bars

≈ 1 Comment

Tags

restaurants, sevilla, tapas bars

service

So you know me, always on the lookout for some new tapas bar or restaurant to visit. And by “new” it could either be recently opened or just new to me. And so today I found myself checking out a new place that had actually opened in December (so no excuses). Excuses for what? Read on…

We walked in and saw a cluster of men seated at the bar and, behind the bar itself, three waiters huddled together. We were the first to arrive. Did anyone greet us? Did they fuck. Finally I waived at the waiters and said “okay if I take photos?” and after receiving permission I took a few interior shots. And then… nothing. Nobody asked us if we wanted to see the menu or sit at a table. Once again I waived at the waiters and said “okay if we sit here?” and got the go ahead.

Meanwhile the owner(s) – I recognised one of them from an article – kept on drinking and yakking with their friends. Not one of them even glanced at us. I mean… call me crazy but if I owned a tapas bar and saw two people walk in when nobody else was there, I would greet them and call over a waiter to make sure they were being taken care of. You know, make them feel welcome. This did not happen.

Instead, after finding a table for ourselves a very reserved waiter came over and took our drinks order. When I asked about a couple of items on the menu they didn’t seem to know anything about them, and our wine was poured without any kind of engagement. I commented to Peter that this person looked very uncomfortable, aside from not knowing much about the food. So then I got chatty. Asked a bit about the bar, etc and then our waiter confessed it was their first day. OMG.

I saw no support happening, the other two waiters were pretty much ignoring the newbie, as were THE OWNERS… I mean srsly wtf. In the end we ordered about 4 okay but nothing special tapas, left a big tip, and vowed not to go back. I honestly hope this waiter gets a new job soon at a place that actually cares about their staff, trains them properly, helps them to do the best job possible.

just don’t…

10 Wednesday Jan 2024

Posted by azahar in sevilla, spain, tapas, tapas bars

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Tags

bread, sevilla, tapas bars

service charge

This week my pal Lucy and I met for our annual “birthday lunch” (hers is on the 8th, mine on the 7th) and this time I asked Lucy if she wanted to try somewhere new I’d been meaning to visit. And yeah, she was up for it. I had high hopes because this is a second location of a restaurant I’ve known for years, and this was supposed to be their “tapas bar” version. And well, it started off fine, we had a nice table and proceeded to order a couple of snacks to start. But things went a bit downhill after that. Our waiter was obsequious the point of being both fawning and rude at the same time (you know the type) and obviously thought we were tourists, so when we later made a couple of comments about the food he very rudely/politely put us in our place. I mean, in the end it was okay overall, nothing great but nothing awful. UNTIL THE BILL CAME.

You know me – SHAWN OF THE BREAD –  I almost always send back bread that is immediately brought to the table because 1) I usually don’t want bread and 2) I don’t want to be charged some stupid amount for something I haven’t ordered. I do know a few places that offer amazing bread and I am very happy to order it when I actually want bread (they ask first) and pay the price on the menu. Fair enough.

To be clear… it isn’t legal to charge for any food brought to your table that you haven’t ordered. Things like bread and olives, etc need to be listed on the menu as a food item and, if you order it, you pay for it. Just like anything else on the menu. No problem. But if it shows up on your table when you sit down – and even if you eat it – you are not obliged to pay the charge because you didn’t order it. Fact.

Which brings me to fucking service charges. Most places these days do the sneaky BREAD/SERVICE CHARGE addition to their menu and so even if you send back the bread (like me) the bill will still show the charge and if you question it the waiter will often say it’s a service charge. ILLEGAL.

I mean FFS… bread is a fixed cost, like ice and napkins, all bars and restaurants know what they pay for bread each month, and it always used to be factored into the price of the overall bill. Until some greedy smart ass came up with the idea of using a “bread charge” like an entrance fee. And suddenly everyone was doing it. I mean, why not? You get people to pay an extra 1-3 euros per head just to walk into your bar or restaurant and FOR ABSOLUTELY NOTHING EXTRA.

That’s where the law comes in handy. Except so few people seem to know about it. And they also don’t know (especially tourists) that this “service charge” is not given to the hard-working staff, it goes straight into their pockets. So people come here going OH WOW, EVERYTHING IS SO CHEAP, except it’s not cheap for us, because we don’t make as much money as in other countries. Then they go AND YOU DON’T EVEN HAVE TO TIP IN SPAIN. Honestly, I despair sometimes. Anyhoodle, this rant is shooting off into a few directions here when the point is to let people know they do not have to pay for anything they haven’t ordered and especially not for a illegal service charge. Hope this helps.

zombie bars

23 Thursday Feb 2023

Posted by azahar in sevilla, tapas, tapas bars

≈ 2 Comments

Tags

covid, sevilla, spain, tapas bars

zombie bars

We’ve lost so many of our cherished tapas bars in Sevilla since Covid hit but what has been even worse is seeing some of our most emblematic ones being “resurrected” by corporate groups, keeping the same name and pretending they are the same bar thereby profiting from a past that doesn’t belong to them. It’s not only identity theft, it’s heritage theft. They are like zombie bars, only “alive” because the doors are still open, but the spirit and personality are gone. Empty shells living off someone else’s life-long work. It’s hard to watch. Especially with places I’ve known and loved for so many years.

And yes of course I understand it’s complicated, that some bar owners without family or close friends to take over have opted to sell their business intact and end up with a nice “retirement package”, and who can blame them? Not me. But I also know of cases of long-time bars where owners who didn’t own the property were forced out after lockdown because greedy landlords saw a chance to make a killing. Another bar was taken over after the owner committed suicide during lockdown because he didn’t see a way out after having to close for so long. Heartbreaking stories. Stories now glossed over, just like the bars have been with a slick reno job, a change of staff, smart new uniforms, etc. And reopening not only with the same name and concept but also claiming to have been with us “since 1897” (for example) when it was actually since 2021/22/23. THIS is the thing that irks so bad.

There are other stories of long time favourite bars closing during lockdown with those places taken over by new owners who did a reno, made changes, and reopened under their own name with a whole new concept. I mean that is how it goes, right? It’s still sad but it doesn’t feel like someone taking advantage, trying to cash in on someone else’s legacy.

I honestly feel it would be better to just see these beloved places close for good and then miss them forever rather than witness these ghoulish takeovers. These fucking zombie bars.

supporting local art

27 Thursday Oct 2022

Posted by azahar in sevilla, spain, tapas

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Tags

art, local art, sevilla, tapas bars

support local art

You may recall that I own a couple of prints by local artist Alfredo Rodriguez (lower right), now well-known for his colourful sketches of Sevilla façades. Well this week the boys behind La Casa del Tigre (upper left) opened a new bar called El Pantera (review coming soon!) and – I love this – chose to feature Alfredo’s work as a kind of permanent exhibit. Every wall is covered with his prints and the effect is fabulous. What a wonderful way of supporting local art and also creating a unique décor and focal point for your bar. Well done guys!

bodega soto

09 Tuesday Aug 2022

Posted by azahar in sevilla, tapas, tapas bars

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Tags

bodega soto, sevilla, tapas bars

b soto (2)

Since reopening after lockdown Bodega Soto has been run by the third generation of this macareno family, Manuel Infante Soto, who clearly has a slightly bonkers sense of humour. The bar is much more “cluttered” than previously, with all kinds of curious bric a brac, including this mini depiction of the annual almadraba tuna catch and a creepy killer doll which Manuel says came into his possession after a client said it was too scary for her to keep at home. There’s plenty more to unpack here and so I shall be back to question Manuel about the history of some of his other curios.

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