Category Archives: health

defensor del pueblo andaluz

05 Thursday Dec 2024

Posted by in health, health & happiness, hospitals, sevilla

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defensor del pueblo

Many years ago I was walking past a very elegant building not far from where I live now and the sign outside caught my interest. I wondered what the Defensor del Pueblo Andaluz actually did. Like, who did they defend, and from what? As luck would have it there was a man standing in the doorway and so I asked him. And he said, well, when people are having difficulties and don’t know what they can do we find ways of helping them find the help they need. I remember thinking at the time, wow, what a wonderful service.

They came back to mind earlier this week when I got in touch with my friend (and ex-GP) Agustín to ask him if there was such a thing as an official Patient Advocate that might be able to help me with this whole medical mess I’ve been going through with my knee(s). He suggested that I register a formal complaint with Servicio Andaluz de Salud (SAS) but the thought of going through all that without even knowing where to start… well, it made me think of the DPA. 

I got onto their website and there was an easy way to send in a request so I did that. That very evening I got a call from someone from the DPA who also suggested the formal complaint route, saying I could go to any health centre or hospital and submit the form. The next day I received an email with a PDF of my official file number etc but meanwhile some questions had arisen. I’m very familiar with Spanish red tape so what I didn’t want is to show up at the hospital and have them give me the run around.

So today I took a copy of my DPA file over to that elegant building and said to the guy at the information counter that I still had a few questions. No problem. Within a few minutes I was talking to an advisor who listened to my whole story and then… actually helped me! He said I didn’t have to go to a hospital or health centre, that it was easy to do everything online, especially if I had a certificado digital (which I do) and he proceeded to take me through the steps, showing me the SAS website on his computer screen, what to click on, etc. Then he told me that after sending in the official complaint SAS had one month to respond and if they didn’t respond by then, or if I did not agree with their response, then I had a case for the DPA and they would officially step in.

OMG… I almost started crying. I mean, it’s scary to hope at this point, but suddenly I could actually DO something, there were clear steps to take and it made me feel less helpless and alone. So of course I sent in that official SAS complaint as soon as I got home today and… now we wait. Meanwhile I got an SMS from DPA reminding me of how to send in the official complaint and also what to do after I receive a response with corresponding emails and phone numbers. Fucking socialist governments, eh?

shingles vax 2024

19 Tuesday Nov 2024

Posted by in health, hospitals, sevilla, spain

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shingles

So dammit. For the past few years I’ve been asking at my health centre for the shingles vaccine and the answer was always that it wasn’t available. Until this year! A couple of weeks ago while picking up some papers at the reception desk I asked if I could make an appointment for a shingles jab and they said, sure no problem. Well hey! So I signed up both me and Peter and today we went to get the deed done. Except then we didn’t.

When I moved to the present Casa Azahar in 2017 I didn’t change health centres because my long-time GP and friend Agustín was there. There’s actually another health centre about a 7 minute walk from me, and this one is about 30 minutes away. These days that would take me an hour on the crutches, so instead I take the bus two stops, though this still involves about 20 minutes of shuffle-walking. I know I could switch to the other place, and since Agustín retired a couple of years ago that would seem to make sense. But I dunno. I know my way around this one. It’s small, fairly modern. It’s comfortable.

I have had occasion to go to the closer health centre, a massive 8-storey building built in the mid-20th century, taking the place of the rather splendid Instituto de Higiene del doctor Leopoldo Murga Machado that used to occupy that corner of Marqués de Paradas. And well… I hate it there. It’s… too big? Walls are painted hospital green. It just feels too institutional. And as I say, I’m used to my now pain-in-the-ass to get to one.

But hey, whatever it takes. Got on the bus, hobbled up to the health centre, masked up and walked in, knew exactly where to go. My name was called… then the nurse asked which year I was born. Wut? Turns out the shingles vaccine is ONLY available to people born in 1959. I was soooooooo… wut??? The nurse went on to explain that this was the first year the vaccine has become available and, for whatever reason, they are starting with people born in 1959. She did seem apologetic, but what a waste of a morning.

I’d also had a telephone appointment with my GP earlier and asked if she could fast-lane my upcoming appointment with the orthopaedic surgeon and she said “oh, you’ll have to call the hospital about that, not my department”. Fucking hell, she could have told me this when I asked her two weeks ago during Peter’s appointment (I was there to help translate), instead she said that to look up anything about me I’d have to make a separate appointment. And so now I am on a continuous loop of calling-calling-calling the hospital on speaker. Wish me luck!

marques de paradasInstituto de Higiene del doctor Leopoldo Murga Machado

blue tuesday

05 Tuesday Nov 2024

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blue tuesday

So much for asking my GP to fast track my next KNEE DOCTOR appt… thought I’d ask her about a couple of things while I was there with Peter today acting as translator. But turns out I will have to make my own appointment to get any info about my stuff. Which I guess is fair enough as I know they aren’t given much time with each patient… but this was just to ask her to check the knee thing. Anyhow, she told me I could ask downstairs at the reception desk, which I did and at least got a copy of the appt request by the last traumatologist. It will be with an orthopaedic surgeon! They didn’t actually tell me that, or give me a copy of the request. Anyhow, it says it’s a “normal” request (not “urgent”). And so I have dutifully made a phone appointment with my GP (earliest available Nov 19th) to ask her about a couple of other things and to also ask her if she can change the surgeon appt to urgent. Meanwhile, while at the reception desk I asked if it was possible to get a shingles jab and she said, yeah sure. So Peter and I will get vaccinated for that next week. And then on the way home I saw this beautiful blue, so not an entirely wasted morning.

chair kickboxing!

31 Thursday Oct 2024

Posted by in health, knees, sevilla, video

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kickboxing

So I’ve been doing chair workouts – chair yoga, chair pilates, chair cardio, chair barre, etc – for over a year now (due to fucked up knee)… then this week I tried chair kickboxing for the first time and wow, what a great workout. I love that there is enough variety with this woman’s workout vids that I can always find something that works and also something new. I’d honestly be lost without them.

I’m walking here!

28 Monday Oct 2024

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im walking here

As I become more and more mobility challenged oh boy am I developing not only a lot of extra empathy for people even more challenged than me but I am also not afraid to let stupid and selfish able-bodied assholes know just how stupid and selfish they are being. I don’t know why. Usually I avoid confrontation like it was Covid, but maybe because this is still relatively new for me I still don’t quite personally identify with being “disabled” so it feels like I’m standing up for others? Whatever. This is what has been happening.

I walk down the street, slowly and painfully hobbling along with my crutches, clearly not walking with any ease of motion. And then… PEOPLE GET IN MY WAY. By this I mean a group of people will be walking up a street and somehow expect me to move over for them… or on one of our many narrow sidewalks here where only one and half people can actually walk abreast, some of them think I’m the one who is going to step out into oncoming traffic to let them by. What the fuck is wrong with these people?? I’m hobbling. I’m using two crutches. Going very slowly. And well, since I’m kinda new at this game, it totally pisses me off because I haven’t yet got to the point of accepting this and, frankly, I don’t plan to.

So what do I do? Well, I simply stand my ground. I’m not moving out of the way for fucking anybody. And the result is, of course, they have to move. Good. They have perfectly functional limbs. I guess I’m also thinking that I am taking a stance for all of us who can’t get around so easily… to make other people aware that they should be more aware. And just basically be polite.

The other issue here is on our narrow one-way streets in the centre, many of which have signs posted saying PRIORITY PEDESTRIANS AND CYCLISTS. For the most part cars and taxis expect people to huddle in doorways to let them pass as there is usually no sidewalk to speak of. Twice this past week this happened to me and I was like… what the fuck is wrong with you?? You’re sitting comfortably in a car, you are coming up a pedestrian prioritised street, you see someone hobbling along on crutches and YOU EXPECT THEM TO PAINFULLY CLIMB ONTO A NARROW CURB AND HUDDLE IN A DOORWAY FOR YOU?? Well fuck that shit. Both times this happened I stood my ground. The cars approached when I was already half-way down the street but they just kept coming even though there were several other people walking in the street (and diving into doorways). Not me. I stood in the middle of the street and motioned that they had to back up to the square (because they shouldn’t have entered the street in the first place if they saw pedestrians). And both times I got so much support from onlookers saying “you tell ’em”, “take your time señora”, “they are the ones in the wrong”… which was quite uplifting.

So expect me to be doing my Ratso Rizzo thing all over town for the foreseeable. I’m walking here!