So last week I was cooking some salmon in my hitherto trusty Cosori air fryer and suddenly, just after transferring the HOT basket over to the counter top, the handle fell off. The screws were still intact but the plastic around them had basically melted away. Yikes. The next day I got in touch with Cosori and they said they would send me a replacement basket. But then I got to thinking… the basket wasn’t the problem. The problem was that the appliance had overheated to the point that if actually fucking melted the handle. I mean, would you feel comfortable plugging that thing in again? I certainly wasn’t.

Thus began a week of emails back and forth. The first email address I’d found was for a service department that said they would send a new basket (which they did yesterday). But when I mentioned my concerns about the overheating they said it wasn’t an issue, in spite of Cosori recently having to recall more than 2 million models due to overheating and fire hazard issues, since this only applied to models in the US, Canada and Mexico. Somehow that didn’t make me feel any better. I still wasn’t going to plug the motherfucker back in again.

Meanwhile I had also written to a second support email address I’d come across and they seemed a bit more helpful. In the end they agreed that I could send my appliance back to them “for inspection” and if it was indeed defective they would send me a new one. I was warned that it would have to be well packed up as they wouldn’t be responsible for any damage during shipping. And well ha. I still had the original box upstairs in the storage room (I keep them all) including all the styrofoam packing stuff and so, snug as a bug, I brought my hitherto much loved Cosori to the UPS pick up place (handily just around the corner from my house).

And now, who knows? But if I don’t get a shiny new Cosori delivered within the week I’m going to go all social media on those guys. What I don’t get is… why did they even bother trying to get out of sending me a replacement air fryer? I see that on Amazon this model is on sale for 118€ right now, so how much does one actually cost them? And is it even worth them paying for the shipping to Madrid “for inspection”? It’s boggling and frustrating. I just want my air fryer back.